Reference

Your Agreement With rajahoki Starts Here

These terms and conditions govern your account on rajahoki and set out the rules that apply to every deposit, withdrawal and session you run through our platform —…

Applies to all DANA, OVO, GoPay & QRIS transactionsAccount eligibility depends on local lawGoverned by Indonesian regulatory contextLast reviewed and updated by our legal teamContact us 24/7 via live chat or email

Explore the Lobby Read FAQ

What These Terms Actually Cover

rajahoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account with rajahoki, you confirm that you have read, understood and agreed to these terms in full. The terms cover account registration, acceptable use of the lobby including slot rooms and live table categories, transaction processing through DANA, OVO, GoPay and QRIS, and

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how disputes are handled. We may update these terms when our services or applicable rules change; the revised version takes effect the moment it appears on this page. Continued use of your account after an update constitutes acceptance. Your eligibility to access certain features depends on
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local law in your region of Indonesia. If any clause conflicts with local regulation, that clause is read as narrowly as the law requires.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS CONTACT

Reach Us About These Terms Any Time

If any clause in these terms is unclear, or you believe a transaction or account action was handled in a way that does not match what is written here, our support team is reachable around the clock. We resolve terms-related queries through three channels — live chat is the fastest for urgent account questions, while email suits detailed written requests. Support from Yogyakarta to Jakarta is handled by the same team on the same schedule, 24 hours a day, 7 days a week.

Team online

Live Chat

Available 24 hours a day, 7 days a week directly inside your rajahoki account dashboard. Connect within seconds for urgent terms or account clarification queries.

Email Support

Send a detailed written query to our legal and compliance team at any time. We aim to respond to terms-related emails within 24 hours on every business day.

Help Centre

Our on-site Help Centre contains an indexed copy of these terms alongside payment-specific rules for DANA, OVO, GoPay and QRIS so you can check clauses yourself.

ACCOUNT INTEGRITY

How We Uphold These Terms For Your Account

Enforcing these terms consistently protects every account on the platform. We apply the same verification standards whether you deposit via GoPay or QRIS, and the same withdrawal checks whether you cash out…

Data Handling

Account data you submit during registration is stored on encrypted servers. We do not share personal data with third parties except where required by law or needed to process your DANA, OVO, GoPay or QRIS transaction.

Cookie Policy

We use session cookies to keep you logged into your account and analytics cookies to measure page performance. You can manage cookie preferences in your browser settings at any time without losing account access.

Account Security

Two-factor verification is available on all accounts and we strongly encourage you to activate it. Login attempts from unrecognised devices trigger an automatic email alert to your registered address within seconds.

Data Retention

We retain your account transaction history for a minimum of five years in line with standard financial record-keeping practice. You may request a copy of your data via the email channel listed in our support section.

Terms Change Notification

When we update these terms, we post the revised version on this page and send a notification to your registered email address at least 7 days before the changes take effect for your account.

Dispute Resolution

If you dispute a transaction processed via DANA, OVO, GoPay or QRIS, raise it via live chat within 14 days of the transaction date. We investigate and respond with a written outcome within 5 business days.

Common Questions About Our Terms

These are the questions we receive most often about how these terms apply to accounts, payments and access on rajahoki. If your question is not answered here, our 24/7 live chat team can walk you through any specific clause.

These terms take effect the moment you complete account registration on rajahoki. By submitting your registration form you confirm you have read and agreed to every clause, including those covering DANA, OVO, GoPay and QRIS transactions.

We will send an email to your registered address at least 7 days before updated terms take effect. Continuing to use your account after that date means you accept the revised terms. You may close your account if you do not agree.

Yes. Email our support team and we will send you a plain-text or PDF copy of the current terms within one business day. The version on this page is always the authoritative current version for your account.

The core account terms are the same regardless of whether you use DANA, OVO, GoPay or QRIS. Each payment method has its own processing clause in Section 4 that covers confirmation times and transaction limits specific to that rail.

Certain features or account actions are only available where local law permits. If a feature is restricted in your region of Indonesia, the relevant section of the terms explains the restriction and who to contact for clarification.

Open a dispute via live chat within 14 days of the transaction date and quote your transaction ID. Our compliance team will review the case against the relevant clause and deliver a written decision within 5 business days.

Under these terms, you are responsible for keeping your login credentials secure. If you suspect unauthorised access, contact us immediately via live chat so we can freeze the account and begin a security review without delay.

Your Agreement With rajahoki Starts Here

Reach Us About These Terms Any Time

Live Chat

Email Support

Help Centre

How We Uphold These Terms For Your Account

Data Handling

Cookie Policy

Account Security

Data Retention

Terms Change Notification

Dispute Resolution

Common Questions About Our Terms

01 When do these terms take effect on my account?

02 What happens if rajahoki updates the terms after I registered?

03 Can I request a copy of the terms in a different format?

04 Do the terms differ depending on which payment method I use?

05 What does 'depends on local law' mean for my account access?

06 How do I dispute a transaction that I think breached these terms?

07 Who is responsible if my account is accessed by someone else?

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