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Your Legal Rights at rajahoki

rajahoki operates under a defined legal framework that governs how your account data is handled, how your transactions through DANA, OVO, GoPay and QRIS are protected, and what…

Jurisdiction-Aware PolicyDANA, OVO, GoPay & QRIS ProtectedAccount Data RightsTransparent Dispute Process24/7 Legal Contact Path

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How Our Legal Policy Applies to You

rajahoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service define the relationship between rajahoki and every account holder in Indonesia. All financial activity processed through DANA, OVO, GoPay and QRIS falls under our transaction policy, which requires identity verification before any withdrawal is released. We retain transaction records for a period

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consistent with applicable regulations, and we will never share your payment data with third parties outside the scope of required legal reporting. Any dispute related to your account — whether about a QRIS deposit not posting or an OVO withdrawal under review — can be escalated
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through our formal dispute channel within 14 days of the event. Where access or eligibility is discussed, our terms explicitly state that participation depends on local law, and we enforce regional restrictions accordingly. You may request a full copy of your account data at any time
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by contacting our compliance desk via live chat or email.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

JALUR KONTAK LEGAL

Reach Our Legal and Compliance Team

If you have a question about our terms, a data request, or a payment dispute involving DANA, OVO, GoPay or QRIS, our compliance team is reachable seven days a week. Players in Jakarta and Yogyakarta regularly resolve account and policy queries through our live chat channel, which connects you to a trained agent within minutes during peak hours (08:00–24:00 WIB). Outside those hours, email responses are issued within one business day.

Team online

Live Chat — Legal Queries

Available 08:00–24:00 WIB, seven days a week. Connect directly to a compliance-trained agent for account data requests, dispute escalation or policy clarification within minutes.

Email Compliance Desk

Send your legal or data-related request to our compliance email. We aim to respond within one business day and confirm receipt immediately with a reference number for your records.

In-Account Dispute Form

Log in, navigate to Account Settings, then select 'Submit a Dispute'. Attach your DANA, OVO, GoPay or QRIS transaction reference and our team will review within 48 hours.

PERLINDUNGAN DATA & AKUN

How rajahoki Handles Your Data and Security

We apply layered account security and data handling practices to every registered account. From the moment you link DANA, OVO, GoPay or QRIS to your wallet, your payment credentials are encrypted and…

Data Encryption

All account and payment data — including DANA and OVO credentials — is encrypted in transit and at rest using current industry-standard protocols. No plain-text payment information is stored on our servers at any time.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences in your browser settings at any point without affecting your account access or payment functionality.

Account Security Steps

Two-factor authentication is available for all accounts. We strongly encourage enabling it via Account Settings > Security. Any login from an unrecognised device triggers an automated email alert to your registered address within seconds.

Data Retention Period

We retain your account and transaction records for the period required under applicable regulations. After account closure, we hold the minimum data needed for legal compliance, then delete the remainder within 90 days.

Who Handles Your Data

Your data is handled only by rajahoki's internal compliance team and, where legally required, authorised regulatory bodies. We do not sell, rent or trade personal data to marketing third parties under any circumstances.

Requesting Data Changes

To correct, export or request deletion of your personal data, contact us via live chat or the compliance email with your account ID. We process verified data requests within five business days and confirm completion in writing.

Legal Questions We Get Asked Most

The questions below cover the legal topics our account holders ask about most — from how our terms apply in Indonesia to how you can exercise your data rights and escalate a payment dispute through DANA, OVO, GoPay or QRIS channels.

Yes. Our terms of service apply to all registered accounts accessing our platform from Indonesia. Where access or eligibility is discussed, participation depends on local law, and we enforce those regional restrictions within our account management system.

Log in and go to Account Settings, then select 'Submit a Dispute'. Include your DANA or OVO transaction reference number and a short description. Our compliance team reviews submissions within 48 hours and contacts you with a resolution update.

Yes. Contact our compliance desk via live chat (08:00–24:00 WIB) or email with your account ID and a data export request. We will verify your identity and deliver the data package within five business days.

We keep the minimum transaction and identity data required by applicable regulations after account closure. Remaining personal data not subject to legal retention requirements is deleted within 90 days of the account closure date.

GoPay and QRIS transaction references are logged in our system for the duration of the dispute window — 14 days from the event. If you raise a dispute within that period, the transaction record is preserved and reviewed by our compliance team before any resolution is issued.

We do not sell or share your data with marketing third parties. Data is shared only with authorised regulatory bodies where legally required. Your DANA, OVO, GoPay and QRIS payment credentials are never passed to external commercial entities.

Contact our compliance desk via live chat or email and provide your account ID along with the corrected details. Identity verification is required before changes take effect. We aim to process verified correction requests within five business days.

Your Legal Rights at rajahoki

Reach Our Legal and Compliance Team

Live Chat — Legal Queries

Email Compliance Desk

In-Account Dispute Form

How rajahoki Handles Your Data and Security

Data Encryption

Cookie Policy

Account Security Steps

Data Retention Period

Who Handles Your Data

Requesting Data Changes

Legal Questions We Get Asked Most

01 Does rajahoki's legal policy apply to me if I am in Indonesia?

02 How do I submit a formal dispute about a DANA or OVO transaction?

03 Can I request a copy of all personal data rajahoki holds on my account?

04 How long does rajahoki retain my transaction records after I close my account?

05 What happens to my GoPay or QRIS payment data if there is a dispute?

06 Does rajahoki share my data with third parties?

07 How do I update incorrect personal details on my rajahoki account?

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